Working retail is bullshit...
So I'm at my part time job on Monday..actually having a good time dancing and singing like we usually do when it's not busy when in walks in the Asshole of the day (AOTD).
AOTD: I need to return these sneakers
Me: Yes sir, I'll need to see your driver's license and your receipt
AOTD: I ain't got those
Me: Um, well sir, I'll need those in order to do your return
AOTD: I don't have an ID..I don't carry no damn ID! Why I gotta have that shit?
Me: Sir, It's our policy....
Now my floor supervisor walks up and tries to help and I find the receipt in the bag. My floor sup asks him for his ID again and he goes through his whole belligerent speech again and the poor girl starts to ask questions
Floor Sup: Do you have an id in the car?
Floor Sup: Maybe at home
AOTD: Dammit, I said no!
Floor Sup: Well I'm sorry, we won't be able to handle your return
AOTD: I'll go out to the car and have my damn wife bring HER id in..will that help y'all??!!!
Me and Floor Sup: Sure, great, thanks
Meanwhile I'm standing there thinking "what jackass, let alone a grown ass man, doesn't have ANY form of id on them..ever?"
A few minutes later this huge woman comes bounding in..I know she's pissed because it looks like she has a hard time walking..poor thing
She throws her ID on the counter and since I'm SUPPOSED to be nice to the customers, so I just say "thank you". I start to process her return and she starts her own line of bullshit by asking why we need to see her ID..*sigh*
Me: Ma'am, it's our policy since we've had some return abuse in the past...
AOTD's Wife: *snapping teeth* Well it's just stupid..we have a receipt and we paid cash..
Me: I understand, I'll get your money to you in just a second...
AOTD's Wife: Where the hell does it say that I have t have an ID to return something
Me: Here, and here..(Showing her the very large sign at the register and the text on the back of her receipt)
She of course then notices the old signage attached to the countertop that does NOT mention the ID policy..
AOTD's Wife: Well it doesn't say anything right here!!!!! Oh, and it says you have the "right" but that means that you don't really HAVE to ask for ID, (here's the motherfuckin' kicker) YOU'RE JUST DOING IT BECAUSE IT'S US!!! BECAUSE OF OUR COLOR!!
Ok, let me eesplain sunting to yoo, before this lady even came in, the floor sup (who is white) had already left..I was the only one standing there..and I'm black..blacker than her in fact...but now I'm "tha man".
Me:Uh..no, that's not why...uh..please sign here
AOTD: You companies just don't want us to have our money back..that's all it is..you just standin' there "following policy" and shit
Ok, so now I'm pissed
Me: Sir, I'm GIVING you your money back..I really don't feel like getting fired over a simple, easy to follow policy ok??
AOTD: Oh, why you scared of gettin' fired huh??
Me: (thinking) what in the blue fuck are you talking about??
Me: (doing my BEST fake smile) Ok, here's your refund of $91.80, thanks for coming in..buh bye!
Now keep in mind, the entire time I'm doing my thing, they NEVER shut up. The two of them have come up with every conspiracy theory in the book and they CONTINUED to talk shit all the way out the door...
I swear to god, I almost followed them out to their car to slap them.
People kill me with that bullshit...if a store wanted me to stand on the counter and shoot bottle rockets out of my ass for a cash refund, I'd do it..what's the big deal??