I just spoke to a caller that had no idea what the hell was going on...I wonder how she keeps a job.
She had to actually LOOK UP her social security number!!
I asked her to press the ENTER key on the far right hand side of the keyboard (on the keypad). I'm connected to her computer so I can see her screen and I see her mouse moving around near the clock. so I say:
Me: Ma'am, could you please press the right enter key?
Her: I don't see an enter key on the screen
Me: (thinking) WTF???
Me: Ma'am, it's on your keyboard..on the right..it says ENTER
Her: Oh, that thing
Me: Could you please enter the last 5 of your social?
Her: Huh?..wait, I have to look it up
I tried to give her the benefit of the doubt, thinking maybe she was new to this country, but she didn't have an accent....huh?
I once had to explain what the SPACEBAR was to a caller..my hand to God